Your Thinking Partner

Total Lab Automation projects require full focus on the specific situation of your own laboratory. On the systems, lab processes and humans. This is why KIESTRA invests time to know your situation almost as good as you know it yourself. Acting as Your Thinking Partner, the set goals will be achieved together.

Within our approach the human factor is essential. Due to specimen variety and the specific clinical details, bacteriology requires human input and intelligence, now and in the future. Attention and awareness for this factor is embodied by our knowledge of change management called UmbrellA®. Acceptance of change in combination with high quality will ensure the highest possible result. Our project managers and project engineers are experts in professional coaching and guidance at all levels within your organization.

To ensure system continuity, KIESTRA's serviceteam offers direct support to all our customers. Long term relations are strengthened by Silver or Gold Service Level Agreements. It is our obligation to continuously increase system performance. Our program for Lean Automated Bacteriology ensures a continuous search for further improvement of quality and productivity.